Service Levels:

About:

Premium Choice Travel is a travel company established in 2013 by Paul Farrell who has 20+ years’ experience in the Middle East and 18 years in the UAE. Based in the prestigious area of Jumeirah Lake Towers we have a team of energetic and experienced travel consultants.

Our network of professional partners worldwide who specialize in school group arrangements offer us tailor made trips to inspiring and exciting destinations all over the world.

We have a product range which is a diverse mix of educational, cultural sporting and special interest programs which means that we can design a trip to your exact requirements.

We are experienced, passionate, caring and very energetic and it is our job to make sure that we design a trip that will be a memorable and magical experience that your students will talk about for a long time!

Air Travel: We have great relationships with all of the airlines from Dubai and can offer you some great deals on your next flight for business or leisure.

Hotel Accommodation: Want a hotel for a business trip or holiday overseas or a staycation in the UAE? Premium Choice Travel have some fantastic deals with access to over 50, 000 hotels at lower than on line rates.

Car Rental: Our Car rental 'shopper' allows us access to all car types in every country worldwide

Insurance: Access to some great travel insurance prices with some great cover enabling you to travel with peace of mind wherever you are in the world.

Package Holidays: With our great experience arranging trips worldwide we can design a holiday for you that you remember for a long time! We have partners all over the world that offer the best rates for accommodation, tours and many other services.

Our other services include but not limited to:

• Airport assistance worldwide including meet and assist with fast-track facilities depending on the airport.
• Visas, where countries and/or embassies allow, if you have booked your travel with us, we will help you with your visa.
• VIP Chauffeur drives and Airport Transfers.
• Sports tickets and packages for Rugby, Cricket, golf, etc. with packages including tickets, flights and hotel accommodation.
• Premium Choice Travel's attention to detail, friendly staff with lots of knowledge and experience will make sure that whatever you arrange through will be a seamless and great experience.

Booking Conditions:

• As tour organizers, we have put together these terms and conditions which apply to all customers or traveler’s wishing to book a tour with us (these “Booking Conditions”).
• These Booking Conditions apply to all companies within our group, regardless of the company or subsidiary with whom you communicate.
• These Booking Conditions, together with our Privacy Policy, and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with us.

To make a booking, our Booking Form and Parental Consent Form (if applicable) must be completed. It is the Group Leaders responsibility to have acquired completed Parental Consent forms for all of the students booked on this tour. In the absence of a signed booking form, payment of deposits is acknowledgement of our booking conditions. This must be signed by the group leader or authorized person. The Group Leader accepts the booking on behalf of all traveler’s named in the booking and warrants that he/she is authorized to do so.

•  In these Booking Conditions references to "you" and “your" include the Group Leader, every member of the Group and any other person to whom a booking is added or transferred. Please read these Booking Conditions carefully as they set out our respective rights and obligations.
• The completed and signed Booking T&Cs must be sent to us via email to our representative.
• Subject to the availability of your chosen arrangements, we will confirm your booking by issuing a confirmation invoice. This invoice will be sent to the Group Leader or Authorized person. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within five days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.
• A binding contract between us comes into existence when we send our confirmation invoice to the Group Leader or authorized person and at this point, your booking has been confirmed.

Group Leader Responsibilities:

• The Group Leader or Authorized person accepts responsibility for any damage or loss caused by any member of your Group. The Group Leader or Authorized person also accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
• The Group Leader must give traveller’s an accurate, clear and complete picture of the travel arrangements. The Group Leader must not make any representations, verbally or in writing, to any traveller which are in addition or different to those contained in our applicable advertising material or which are contrary to corrections or alterations previously advised by us unless authorized to do so by us in writing.
• The Group Leader acts in loco parentis, "in the place of a parent" i.e., takes the legal responsibility of a person or organization taking on some of the functions and responsibilities of a parent whilst on tour. By signing the booking form, the Group Leader confirms that he/she is so authorized.
• The Group Leader must ensure that a Parental Consent Form has been signed by the travellers.
• The parent/guardian has read these Booking Conditions and has the authority to and does agree to be bound by them; and the parent/guardian consents to our use of their child/ ward’s personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements).

Traveller Behaviour:

• All our travellers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your Group is causing or is likely to cause distress, danger or annoyance to any other travellers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately.

In the event of such termination our liability to you and/or your Group will cease and you and/or your Group will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your Group. No refunds for lost accommodation or any other arrangements will be made and we will not pay any 

• expenses or costs incurred as a result of termination. You and/or your Group may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your Group jointly and individually liable for any damage or losses caused by you or any member of your Group. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.
• We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
• We also expect all travellers, where necessary, to be punctual; listen carefully to any instructions and/or safety information provided; not interfere with other people’s property and belongings; treat all accommodation and services with respect; leave bedrooms tidy; and respect that males should not enter female rooms, and vice versa.

Medical conditions / Special request:

• If you or any member of your Group has any medical condition or disability which may affect your tour or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking.
• If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) where it is important to you.
• We regret we cannot accept any conditional booking, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
• In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your tour develops after your booking has been confirmed. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel your booking when we become aware of these details.

Payment Schedule:

• When you make your booking, you must pay a deposit. The balance of the price of your booking must be paid as per the schedule. If the booking is made within 10 weeks of travel, full payment is due at the time of your booking. If you have booked to attend a theatre performance or if your booking includes flights using a low-cost airline or if your booking includes any non-recoverable supplier costs should you cancel your tour, we will require the full price of the tickets to be paid up front.
• If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment you must pay the cancellation charges.
• We reserve the right to amend the price of unsold tours at any time and correct errors in the prices of confirmed bookings. You will be advised of the current price of the tour that you wish to book before your contract booking is confirmed.
• We also reserve the right to increase the price of confirmed bookings solely to allow for increases which are a direct consequence of changes.
• The level of taxes or fees chargeable for services applicable to the tours imposed by third parties not directly involved in the performance of the tours, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and the exchange rates relevant to the package.
• Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.

Change of Booking:

• If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to assist, but cannot guarantee that we will be able to meet your requested change. Any request for changes to your booking must be made as soon as possible, in writing by the Group Leader.
• Where we can meet a request, all changes made will incur the appropriate costs associated with the change given to us by the suppliers. Any amendments made within 8 weeks of travel will be subject to a AED200 administration fee. Any amendments/cancellations to flight tours are subject to the specific airline amendment/cancellation charges. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
• Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with these Booking Conditions.

Cutting Your Tour Short:

• If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your tour and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your tour not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

Cancel Your booking:

• Should you or any member of your Group need to cancel your booking once it has been confirmed, the Group Leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges.
• Should one or more member of a party cancel, it may increase the per-person booking price of those still travelling and you will be liable to pay this increase.
• If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
• Upon confirmation of the booking Initial deposit is non-refundable.
• After confirming the booking, we require the passport copies of all passengers.
• Cancellation from 90 to 61 days 50% will be charged from the total cost.
• Cancellation from 60 to 31 days 75% will be charged from the total cost.
• Cancellation from 30 to 01 day 100% non-refundable.
• Visa refusal or no appointment available Initial deposit is non-refundable.
• Visa refusal or no appointment 90 to 61 days 50% non-refundable.
• Visa refusal or no appointment 60 to 31 days 75% non-refundable.
• Visa refusal or no appointment 30 to 01 days 100% non-refundable.
• In case of reducing the number of the passengers the rates will be subject for revision
• Please note that insurance premiums and amendments charges are not refundable in any circumstances.
• Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us.

Events Beyond Our Control:

• Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “Events Beyond our Control”. For the purposes of these Booking Conditions, Events Beyond our Control means any event which we or the supplier of the service(s) in question could not foresee or avoid even if all reasonable measures had been taken. Such events may include actual or threatened war, riot, civil strife, terrorist activity (or threat thereof), industrial dispute, natural or nuclear disaster , fire, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or adverse weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’ s control.

If You Have a Complaint:

If you have a problem during your tour, please inform the relevant supplier (e.g. your hotelier or guide) immediately who will endeavour to put things right. If your complaint is not resolved locally, you should notify us by phone from the resort. Until we know about a complaint or problem, we cannot begin to resolve it. If you remain dissatisfied you must write to us within 28 days of your return home giving full details of your complaint. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. 

Conditions of suppliers:

• Many of the services which make up your tour are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable international conventions. Copies of the relevant parts of these terms and conditions and of the international conventions are available on request from ourselves or the supplier concerned.

Prompt Assistance:

• If, whilst you are on a tour, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your Group, or otherwise through your or your Group’s negligence.

Marketing:

• We may use your written feedback in promotional materials. If you do not wish to be quoted, please inform a member of staff on written feedback information. Brochure / website / advertising material accuracy. The information contained in our brochure, on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication.